Returns & Refunds Policy
Last updated: 19 October 2025
Applies to: Tip Top Tyres & Auto (Pty) Ltd — Reg. No. 2017/208400/07
This Returns & Refunds Policy explains how returns, exchanges, and refunds are handled for purchases made on www.tiptoptyres.co.za (“the Site”). This policy forms part of our Terms & Conditions and must be read together with our Shipping Policy and Privacy Policy.
1) Return Window
You may return unused and unopened products within 30 days of delivery.
Important: Tyres that have been fitted, mounted, used, or driven on are not eligible for return or exchange.
2) Return Eligibility
To be eligible for a return:
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The product must be unused, unfitted, and in original packaging (including labels, barcode stickers, and accessories).
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You must provide proof of purchase (order number or invoice).
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Returns must be pre-authorised (see Section 3).
Non-returnable items (unless defective or incorrectly supplied):
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Fitted/used tyres
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Custom/special orders explicitly marked as “non-returnable”
3) How to Start a Return (Simple Steps)
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Email: support@tiptoptyres.co.za or call 012 546 7888 within 30 days of delivery.
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Include: order number, reason for return, and photos if requested.
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We will send Return Authorisation and instructions.
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Ship the product back in its original packaging to the address provided.
Unauthorised returns may be refused.
4) Return Shipping Costs
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If the item is not defective or incorrectly supplied, the customer pays the return courier cost.
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If we supplied a defective or incorrect item, we will cover reasonable return shipping or arrange collection.
5) Exchanges
We’re happy to assist with exchanges for size/model subject to stock availability. Exchange items must meet the same eligibility conditions as returns.
6) Refunds
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Refunds are processed to your original payment method within 7 days after inspection of the returned item(s).
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Original shipping fees are non-refundable unless we were at fault (defective/incorrect supply).
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If returns are received damaged or used, we may refuse the return or apply a reasonable deduction as permitted by law.
7) Damaged or Incorrect Items
Please inspect your delivery within 24 hours and contact us immediately if an item is damaged or incorrect so we can evaluate and correct the issue promptly.
8) CPA/POPIA and Your Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2008 or Electronic Communications and Transactions Act, 2002. Your personal data will be processed in accordance with our Privacy Policy.
9) Contact
Email: support@tiptoptyres.co.za
Phone: 012 546 7888
Address: 261 Jan Van Riebeeck Street, Pretoria North, Pretoria, 0182, South Africa